Service Desk: 

It's Not Just About Best - In - Class Technology,

It'S Also About Relationships.

What Do We Do: 

  • Managed IT Service Desk 
  • Managed End User Support
  • ITIL-Ready Help Desk
  • Customer Support and Help Desk Management
  • Support Remote Customers Instantly

WELCOME TO THE ERA OF INVISIBLE INFRASTRUCTURE

WE INTEGRATE ADVANCED TECHNOLOGIES

Integrates All The Standard Features You Expect With New And Game-Changing Advanced Functionalities.

Service Desk And Ticket Management

Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.

Aligned With ITIL

Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues, Settings, 

SLA Management

For the most demanding environments with the need to respond and solve incidents or service-petitions within a pre-set deadline

Dashboard

Follow up real-time information of the most relevant indicators for management.

Client Self-Service/ User Portal

Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…

Business Rules And Workflows

Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.

Customer Survey

Use surveys to find out customer satisfaction.

Reports And Queries

Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information

Knowledge Base

Reuse the knowledge accumulated in their services being made available to agents and customers

Host Online Meetings Or Webinars

Email an invitation link to share screen and communicate via chat, VoIP and video

Access Methods

Support Your Clients Remotely

Start a technical support session in seconds or access an unattended computer. View the screen and control a remote computer or mobile device

Access Any Remote Computer Or Mobile Device

Securely manage computers, files and apps via Internet.

Improve Your Customer Support Via Live Chat

Answer sales inquiries or provide technical support to your website visitors

Access

Methods

Email

Customer

Main Office

Users

VoIP

Video 

Mobile

Remote Access

Chat

Here at Vycton, we have pooled our years of experience in helping clients to find the information they need to develop a series of Ready-To-Use reports for you.

Our Ready-to-use reports allow you to analyze requests, service levels or SLA performance against the most useful and relevant groups or subcategories in just a few clicks. All the graphs and tables are prepared for you in real time, so you will be able to see what is happening with the minimum amount of fuss. As with all of our features, there is no need to advance forward or backwards in a menu to further explore the details, simply click on the information that interests you and drill down directly into the details.

Ready-to-Use reports give you the basics you need, but why not take your understanding to the next level and obtain deeper insights with Analytics.

Ready-To-Use Reports

Dashboard

Service Desk Dashboard is a section that collects information in charts about your active requests and your help desks to help you get a quick overview of the status of your work. This information can be grouped by help desk, status, priority, category and be viewed by over 4 types of charts.

 
 
 
HOW IT WORKS

Data Centers

Triple Network

Automation & Control

API

SOLUTIONS

Big Data

Alternate Backups

Government

Private Clouds

Reseller Hosting

PARTNERS & PROGRAMS

Referral Program

Services & Solution Provider

Startup Program

LEGAL
Privacy Statement
Website Terms
Trademarks

SUPPORT

Overview

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