It's Not Just About Best - In - Class Technology,
It'S Also About Relationships.
What Do We Do:
Managed IT Service Desk
Managed End User Support
ITIL-Ready Help Desk
Customer Support and Help Desk Management
Support Remote Customers Instantly
WELCOME TO THE ERA OF INVISIBLE INFRASTRUCTURE
WE INTEGRATE ADVANCED TECHNOLOGIES
Integrates All The Standard Features You Expect With New And Game-Changing Advanced Functionalities.
Service Desk And Ticket Management
Efficiently manage all types of service requests in a 100% web, multi-language and multi-channel (phone, mail, web and chat) environment.
Aligned With ITIL
Implement ITIL main processes and functions: Service Desk, Incident Management, Requirements, Issues, Settings,
For the most demanding environments with the need to respond and solve incidents or service-petitions within a pre-set deadline
Follow up real-time information of the most relevant indicators for management.
Fully configurable user-portal that allows users to access information, create and query tickets, consult information in the database, among other actions…
Business Rules And Workflows
Define and manage all types of business rules and workflows to automate business processes and even control the smallest details of its management.
Use surveys to find out customer satisfaction.
Reports And Queries
Create your own reports and save them in the most popular formats such as PDF, Excel and HTML. Define your own queries to quickly access segmented information
Reuse the knowledge accumulated in their services being made available to agents and customers
Host Online Meetings Or Webinars
Email an invitation link to share screen and communicate via chat, VoIP and video
Support Your Clients Remotely
Start a technical support session in seconds or access an unattended computer. View the screen and control a remote computer or mobile device
Access Any Remote Computer Or Mobile Device
Securely manage computers, files and apps via Internet.
Improve Your Customer Support Via Live Chat
Answer sales inquiries or provide technical support to your website visitors
Here at Vycton, we have pooled our years of experience in helping clients to find the information they need to develop a series of Ready-To-Use reports for you.
Our Ready-to-use reports allow you to analyze requests, service levels or SLA performance against the most useful and relevant groups or subcategories in just a few clicks. All the graphs and tables are prepared for you in real time, so you will be able to see what is happening with the minimum amount of fuss. As with all of our features, there is no need to advance forward or backwards in a menu to further explore the details, simply click on the information that interests you and drill down directly into the details.
Ready-to-Use reports give you the basics you need, but why not take your understanding to the next level and obtain deeper insights with Analytics.